Question 1

What is FRN Mortgage Leads?

Accepted Answer

FRN Mortgage Leads is the UK's leading provider of exclusive, pre-qualified mortgage leads for brokers and advisers. We connect you with genuine homebuyers who are actively seeking mortgage advice, helping you grow your business efficiently.

Question 2

How are your mortgage leads generated?

Accepted Answer

Our leads are generated through a combination of SEO-optimised content, targeted PPC campaigns, strategic partnerships with property portals, and educational resources. We attract prospects who are actively researching mortgages and ready to speak with a broker.

Question 3

What makes your leads different from other providers?

Accepted Answer

Unlike many providers, we guarantee 100% exclusivity – each lead goes to only one broker. Our leads are also pre-qualified to verify contact details and mortgage intent, and come with comprehensive information including property value, deposit amount, and credit score range.

Question 4

Are your lead generation methods FCA compliant?

Accepted Answer

Yes, all our lead generation activities are fully FCA compliant. We ensure proper consent is obtained, data is handled according to GDPR requirements, and all marketing materials meet regulatory standards.

Question 5

What types of mortgage leads do you provide?

Accepted Answer

We provide purchase mortgage leads, remortgage leads, first-time buyer leads, and buy-to-let leads. You can select specific lead types based on your specialties and business focus.

Question 6

What information is included with each lead?

Accepted Answer

Each lead includes: full contact details, property value/purchase price, deposit amount, current mortgage situation (if applicable), credit score range, employment status, preferred contact time, timeline for purchase/remortgage, and any specific questions from the prospect.

Question 7

What conversion rates can I expect?

Accepted Answer

Our average conversion rate for initial appointments is 42%, with completion rates around 25-35% depending on lead type. Remortgage and first-time buyer leads typically convert at the highest rates.

Question 8

Can I target specific geographic areas?

Accepted Answer

Yes, you can specify postcodes, towns, cities, or regions where you want to receive leads. This is ideal for local brokers building community relationships or larger firms targeting specific markets.

Question 9

How quickly are leads delivered?

Accepted Answer

Leads are delivered in real-time, the moment a prospect completes their enquiry. You'll receive instant notification via email, and if you have CRM integration enabled, the lead will be automatically added to your system.

Question 10

What CRM systems do you integrate with?

Accepted Answer

We integrate with all major CRM systems including Salesforce, HubSpot, Pipedrive, Zoho CRM, and Microsoft Dynamics. We can also provide custom API integration for bespoke systems.

Question 11

Can I set limits on how many leads I receive?

Accepted Answer

Yes, you can set daily, weekly, or monthly caps based on your team's capacity. You can adjust these limits at any time through your account settings or by contacting your account manager.

Question 12

What if I receive a lead outside of business hours?

Accepted Answer

Leads are delivered 24/7 as prospects submit their enquiries. You'll receive notifications immediately, and the lead information will be waiting in your inbox or CRM when you're ready to follow up.

Question 13

How much do mortgage leads cost?

Accepted Answer

Our pricing starts at £29 per lead for lower volumes, with discounts available for higher volumes. Professional plans start at £24 per lead, and Enterprise clients receive custom volume pricing. Contact us for a quote tailored to your needs.

Question 14

Are there any setup fees or hidden costs?

Accepted Answer

No, there are no setup fees, activation fees, or hidden costs. You only pay for the leads you receive. The price per lead is all-inclusive.

Question 15

Is there a minimum contract period?

Accepted Answer

No, we operate on a flexible monthly basis with no minimum contract. You can pause or cancel your subscription at any time with no penalties.

Question 16

What is your lead replacement policy?

Accepted Answer

If a lead has incorrect contact information, is a duplicate, or doesn't meet your specified criteria, we'll replace it free of charge. Simply report the issue within 7 days of receiving the lead.

Question 17

How do I get started?

Accepted Answer

Simply fill out our contact form or call us on 01273 282110. We'll discuss your requirements, provide a tailored quote, and can have you receiving leads within 48 hours of sign-up.

Question 18

Do you offer a trial period?

Accepted Answer

Yes, we offer a trial period for new clients. Contact us to discuss trial options and see the quality of our leads firsthand before committing to a regular subscription.

Question 19

What support do you provide?

Accepted Answer

All clients receive email support, and Professional and Enterprise clients get a dedicated account manager. We also provide regular performance reviews and optimisation recommendations.

Question 20

Can I change my lead preferences after signing up?

Accepted Answer

Yes, you can adjust your lead types, geographic targeting, volume limits, and delivery preferences at any time. Changes can be made through your account or by contacting your account manager.

Frequently Asked Questions

General Questions

Lead Quality & Types

Delivery & Integration

Pricing & Contracts

Getting Started

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