01273 282110

    Privacy Policy

    Last updated: January 2024

    FRN Mortgage Leads ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mortgage lead generation services.

    Regulatory Disclaimer

    FRN Mortgage Leads operates as a lead generation intermediary. We connect prospective mortgage seekers with FCA-authorised mortgage brokers and advisers. We do not provide mortgage advice, recommendations, or any regulated financial services ourselves.

    As a lead generation service, FRN Mortgage Leads is not authorised or regulated by the Financial Conduct Authority (FCA). We are not required to be regulated as we do not conduct any activities that fall within the scope of FCA regulation.

    All leads we provide are sourced through compliant marketing channels. We verify that our lead sources operate in accordance with applicable UK data protection laws, GDPR, and marketing regulations including PECR (Privacy and Electronic Communications Regulations). The mortgage brokers who receive our leads are independently responsible for ensuring they hold appropriate FCA authorisation for the services they provide to consumers.

    1. Information We Collect

    Personal Information

    We may collect personal information that you voluntarily provide, including:

    • Name and contact details (email, phone number)
    • Company name and business information
    • FCA registration number
    • Payment and billing information
    • Communication preferences

    Automatically Collected Information

    When you visit our website, we automatically collect:

    • IP address and browser type
    • Device information
    • Pages visited and time spent
    • Referring website
    • Cookies and similar technologies

    2. How We Use Your Information

    We use the collected information to:

    • Provide and improve our mortgage lead services
    • Process transactions and send related information
    • Communicate about products, services, and promotions
    • Respond to inquiries and provide customer support
    • Analyse website usage and improve user experience
    • Comply with legal obligations

    3. Legal Basis for Processing (GDPR)

    Under UK GDPR, we process your data based on:

    • Contract: Processing necessary to provide our services
    • Legitimate Interests: Marketing our services to businesses
    • Consent: Where you have given explicit consent
    • Legal Obligation: Compliance with applicable laws

    4. Data Sharing and Disclosure

    We may share your information with:

    • Service providers who assist our operations
    • Professional advisers (lawyers, accountants)
    • Regulatory authorities when required by law
    • Business partners with your consent

    We do not sell your personal information to third parties.

    5. Your Rights

    Under UK data protection law, you have the right to:

    • Access your personal data
    • Rectify inaccurate data
    • Request erasure of your data
    • Restrict or object to processing
    • Data portability
    • Withdraw consent at any time
    • Lodge a complaint with the ICO

    6. Data Security

    We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.

    7. Data Retention

    We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Client account data is typically retained for 7 years after the end of our business relationship.

    8. Cookies

    We use cookies and similar technologies to enhance your experience, analyse site traffic, and for marketing purposes. You can control cookies through your browser settings. For more information, see our Cookie Policy.

    9. Contact Us

    If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

    • Email: hello@firstrungnow.com
    • Phone: 01273 282110
    • Address: FRN Mortgage Leads, United Kingdom

    10. Changes to This Policy

    We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.